We are faithful to protect the customer’s privacy online. Our company uses the customer’s personal information with objective to develop and strong our relationship with them.
Our company gathers, save and then use customer information within company and protect it from third parties. We can only share customers personal information under the Data Protection Act 1998.You can ask the privacy relevant questions at any time from our company.
What we collect
Before making a payment for any buying, it is obligatory for all customers to register and give some information.
We may collect the following necessary information:
All this is important and helpful for our company to know each customer as registered and then authorize accurate information with your order and assure that all customers are happy with the service they avail.
Database of customer information also facilitate us to save a record of any email messages you send us, so it will helpful for us to find out any problem or concern you have had.
At any point you can review the information have provided to us, if you want to correct or update any information then you may rectify and update this information by emailing at. firstname.lastname@example.org
For the comprehensive list of cookies we collect see the List of cookies we collect section.
Commitment to protect customer Data
As you know that the Internet usage is not cent percent protected in the context of communication so our company cannot give the guarantee of protection of any information customer sends to us or sends by us via Internet. In case of loss of confidentiality of such information our company is not responsible for any damages which you may suffer.
However we do our best and take every single precaution to secure customer information so for this purpose all of your personal information stored and kept on a server in secure environment.
How to unsubscribe?
If customers do not want to receive any further email, post or communications from our company then please email us at email@example.com make changes in your account settings.
What we do with the information we collect?
This information in helpful for us to understand your needs and desires in order to provide you a better service, following are the reasons to collect the customer information:
We assure you that your information is secured. For the prevention of unauthorized access or expose, we have used suitable electronic, physical, and managerial procedures to defend and secure your information.
Product Size Disclaimer:
Valley Sports will not be responsible or liable for the incorrect purchase of our products. All of the products on the website are completely verified by achieving the strict and tough quality control standards. Please take careful note of the exact measurements for all of our clothing products, stuffs and accessories, these measurements are mainly shown in centimeters (CM). According to our company policy, we will accept returns of items, which were bought by mistake due to wrong size or colour then only price of the item will be refunded and delivery price will be deducted.
In case, you want to return your item then buyer has to pay the postage cost and we will issue you refund the price of the item but will not refund the money for the delivery.
If you receive faulty or damaged item then we will take the responsibility and will pay you for return postage
Clothing Color Disclaimer:
The exact color of the clothing item(s) may differ depending on the particular monitor, the settings and the lighting situations. The given item(s) colors should only be consider as an approximate guide.
There are three different ways you can place an order.
We offer an efficient and speedy delivery service on all orders. Whether, you place big order or small, we will deliver free of charge in Pontypridd. £15 minimum spend limit.
We make sure to dispatch the items within 24 hours of order placed and deliver to you within 48 to 72 hours
We take the responsibility to make sure that your product/s is/are delivered to you timely and safely.
You can select the item on website and collect it free of charge from the shop
Delivery Rules and Restrictions:
We strongly believe and committed to get your order out to you as quickly as possible and all orders are processed and shipped out within the time frame given to our customers. However, despite of all efforts and hard work, in case of delay of delivery, we update our customers and explain the reason for the delay.
We do not dispatch products on weekends and bank holidays. We inform our customers by email when their order has been dispatched. Most of the orders, which are placed before 2pm, are dispatched on same day during weekdays.
Our refund and return Policy is simple, hassle free and straightforward. If you do not like the product you purchased, send it back and we will issue you refund. You can bring the return item to the shop and we will refund or exchange it free of charge
We strongly believe in excellent customer service however sometime if the product, which has been purchased from us, is not suitable then we do not mind to refund the money unless you return it in its original packaging and in original condition.
Refund will be issued as soon as we received the unwanted item from customer. If customer wants to return an item, which was bought due to customer mistake or unwanted item, then it is customer responsibility to pay for the packaging/delivery. In case of faulty product, it would be our responsibility to pay for the postage.
Unwanted items can be exchanged or return within 14 days of purchase and customer has to pay for postage for return.
You must request for returns & replacement on our website in the My Account page, you should see the links when you login to your account with us.