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Shipping, Return & Refund Policy

Shipping

Fast & Free Delivery

We offer an efficient and speedy delivery service on all orders. Whether, you place big order or small, we will deliver free of charge  in United Kingdom.No Order Limit

Internation Shipping Cost

For all EU, £10.99 per order                     Max weight: 1Kg

For US ,£14.99 per order                        Max weight: 1Kg

Rest of the World,  £15.99 per order         Max weight: 1Kg

 

We make sure to dispatch the orders within 24 hours and deliver to you within 48 to 72 hours  UK Only

We take the responsibility to make sure that your product/s is/are delivered to you timely and safely.

Collection:

You can select the item on website and collect it free of charge from the Store in Pontypridd

Delivery Rules and Restrictions:

We strongly believe and committed to get your order out to you as quickly as possible and all orders are processed and shipped out within the time frame given to our customers. However, despite of all efforts and hard work, in case of delay of delivery, we update our customers and explain the reason for the delay.

We do not dispatch products on weekends and bank holidays. We inform our customers by email when their order has been dispatched. Most of the orders, which are placed before 2pm, are dispatched on same day during weekdays.

 

Return & Refund Policy

Our refund and return Policy is simple, hassle free and straightforward. If you do not like the product you bought, send it back and we will issue you a refund. You can bring the return item to the shop and we will refund or exchange it free of charge

We strongly believe in excellent customer service however sometime if the product, which has been purchased from us, is not suitable then we do not mind to refund the money unless you return it in its original packaging and in original condition.

Refund will be issued as soon as we received the unwanted item from customer. If customer wants to return an item, which was bought due to customer mistake or unwanted item, then it is customer responsibility to pay for the packaging/delivery. In case of faulty product, it would be our responsibility to pay for the postage.

 

Unwanted items can be exchanged or return within 30 days of purchase and customer has to pay for postage for return.

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